Privacy policy

This Privacy Policy describes how happyglow.com.au (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” refers to information that identifies, relates to, or could reasonably be linked to an individual.

Device Information

Examples of Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

Purpose of collection:
To load the Site accurately, improve performance, and analyze site usage.

Source of collection:
Automatically collected through cookies, log files, web beacons, tags, or pixels.

Disclosure:
Shared with Shopify as our website processor.

Order Information

Examples of Personal Information collected:
Name, billing address, shipping address, payment details, email address, and phone number.

Purpose of collection:
To process payments, fulfill orders, arrange shipping, send order confirmations, communicate with customers, screen orders for fraud, and provide marketing communications (where permitted).

Source of collection:
Collected directly from you.

Disclosure:
Shared with Shopify for order processing.

Text Marketing & SMS Notifications

By entering your phone number during checkout, subscribing via a form, or using a keyword, you consent to receive transactional and marketing SMS messages, including abandoned cart reminders. Consent is not a condition of purchase.

Your phone number, name, and purchase information may be shared with our SMS service provider SMSBump Inc., located in Sofia, Bulgaria (EU), solely for message delivery and marketing communication purposes.

You can unsubscribe at any time by replying STOP to any message or using the unsubscribe link provided. Message and data rates may apply.

Minors

The Site is not intended for individuals under the age of 15. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share personal information with service providers to operate our business and fulfill contracts. This includes:

Shopify, which powers our online store
Legal authorities when required by law or to protect our rights

You can read Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

Behavioural Advertising

We use personal information to provide targeted advertisements and marketing communications.

For example:

Google Analytics helps us understand site usage
Advertising partners may receive data via cookies or similar technologies

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

Learn more about targeted advertising at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Using Personal Information

We use your personal information to:

Offer products for sale
Process payments
Fulfill and ship orders
Communicate with you
Provide updates, promotions, and offers

Retention

We retain your personal information for our records unless and until you request its deletion.

Cookies

Cookies are small data files stored on your device to improve browsing experience. We use functional, performance, advertising, and social media cookies.

Cookies may remain on your device from 30 minutes up to two years.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

For more information, visit:
www.allaboutcookies.org